Buyer & Seller Protection | Surfspotter

Surfspotter is committed to providing a safe marketplace experience for both buyers and sellers. This page outlines our protection policies for transactions on Ding Market (surfboards), Shutter Market (photography gear), and Rubber Room (wetsuits).

Protection applies when: All transactions are completed through the Surfspotter platform using our secure payment system. Transactions conducted outside the platform are not covered.

Buyer Protection

What's Covered

Item Not Received

Full refund if your item doesn't arrive within 30 days of the expected delivery date. Seller must provide valid tracking information.

Significantly Not As Described

Full refund if the item is materially different from the listing. This includes: wrong item sent, major undisclosed damage, missing parts, or counterfeit items.

Damaged During Shipping

Coverage for items damaged in transit when the seller used tracked shipping and appropriate packaging.

What's NOT Covered

Buyer's remorse: Changed your mind about the purchase
Minor variations: Slight differences in color, wear consistent with condition
Size issues: Item doesn't fit (for wetsuits, check size charts carefully)
Off-platform transactions: Payments made outside Surfspotter
Late disputes: Claims made more than 7 days after delivery
Local pickup issues: Problems with items collected in person

Protection Timeline

days after delivery to open a dispute

hours to try direct resolution first

business days for Surfspotter review

Seller Protection

Your Protections

Guaranteed Payment

Payment is secured before you ship. Funds are held in escrow and released after the buyer confirms receipt or the protection period ends.

Proof of Delivery Protection

Valid tracking showing delivery protects you against "item not received" claims. Always use tracked shipping with signature confirmation for high-value items.

Fair Dispute Investigation

We investigate all disputes impartially. Clear photos and honest descriptions in your listing protect you from "not as described" claims.

Seller Best Practices

Take clear photos from multiple angles

Disclose all damage, repairs, or defects

Use accurate condition grades

Ship promptly with tracking

Package items securely

Photograph items before shipping

Dispute Resolution Process

Direct Communication

Contact the other party through our messaging system. Most issues can be resolved directly between buyer and seller. You have 48 hours to attempt resolution.

Open a Formal Dispute

If direct communication fails, open a dispute from your order page. Select the reason and provide details about the issue.

Submit Evidence

Both parties submit evidence: photos, screenshots of messages, tracking information, and any other relevant documentation.

Surfspotter Review

Our team reviews all evidence impartially. We may request additional information from either party during this process.

Resolution

We issue a binding decision within 5 business days. Possible outcomes include: full refund to buyer, partial refund, or funds released to seller.

Marketplace Fees

Fee Type	Amount	Who Pays
Platform Commission	10% of sale price	Seller
Payment Processing	~2.9% + CHF 0.30	Included in commission
Listing Fee	Free	-
Featured Listing	CHF 5-20	Seller (optional)

Need Help?

If you have questions about our protection policies or need assistance with a dispute:

Contact Support Full Terms of Service

Fee Type

Amount

Who Pays

Platform Commission

10% of sale price

Seller

Payment Processing

~2.9% + CHF 0.30

Included in commission

Listing Fee

Free

Featured Listing

CHF 5-20

Seller (optional)